%# BEGIN BPS TAGGED BLOCK {{{ %# %# COPYRIGHT: %# %# This software is Copyright (c) 1996-2009 Best Practical Solutions, LLC %# %# %# (Except where explicitly superseded by other copyright notices) %# %# %# LICENSE: %# %# This work is made available to you under the terms of Version 2 of %# the GNU General Public License. A copy of that license should have %# been provided with this software, but in any event can be snarfed %# from www.gnu.org. %# %# This work is distributed in the hope that it will be useful, but %# WITHOUT ANY WARRANTY; without even the implied warranty of %# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU %# General Public License for more details. %# %# You should have received a copy of the GNU General Public License %# along with this program; if not, write to the Free Software %# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA %# 02110-1301 or visit their web page on the internet at %# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html. %# %# %# CONTRIBUTION SUBMISSION POLICY: %# %# (The following paragraph is not intended to limit the rights granted %# to you to modify and distribute this software under the terms of %# the GNU General Public License and is only of importance to you if %# you choose to contribute your changes and enhancements to the %# community by submitting them to Best Practical Solutions, LLC.) %# %# By intentionally submitting any modifications, corrections or %# derivatives to this work, or any other work intended for use with %# Request Tracker, to Best Practical Solutions, LLC, you confirm that %# you are the copyright holder for those contributions and you grant %# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable, %# royalty-free, perpetual, license to use, copy, create derivative %# works based on those contributions, and sublicense and distribute %# those contributions and any derivatives thereof. %# %# END BPS TAGGED BLOCK }}} <& /Elements/Header, Title => $title &> <& /Elements/Tabs, current_toptab => "Search/Simple.html", Title => $title &> % $m->callback( %ARGS, CallbackName => 'PreForm' );

<&|/l&>Search for tickets. Enter id numbers, queues by name, Owners by username and Requestors by email address.

<&|/l&>Searching the full text of every ticket can take a long time, but if you need to do it, you can search for any word in full ticket history for any word by typing fulltext:word.

<&|/l&>RT will look for anything else you enter in ticket subjects.

% $m->callback( %ARGS, CallbackName => 'PostForm' );
<%INIT> my $title = loc("Search for tickets"); use RT::Search::Googleish; if ($q) { my $tickets = new RT::Tickets( $session{'CurrentUser'} ); $m->callback( %ARGS, query => \$q, CallbackName => 'ModifyQuery' ); if ($q =~ /^#?(\d+)$/) { RT::Interface::Web::Redirect(RT->Config->Get('WebURL')."Ticket/Display.html?id=".$1); } my %args = ( Argument => $q, TicketsObj => $tickets, ); $m->callback( %ARGS, CallbackName => 'SearchArgs', args => \%args); my $search = RT::Search::Googleish->new(%args); $m->comp( "Results.html", Query => $search->QueryToSQL() ); $m->comp( "/Elements/Footer" ); $m->abort(); } <%ARGS> $q => undef